Video streaming performance is often related to your internet speed and network connection. Streaming a movie from the Internet requires a stable, high-speed Internet connection to avoid freezing, buffering, and re-buffering. If your home network is fast enough to keep up with the playback, then buffering is not necessary. Check the troubleshooting steps to help resolve the issue.
How to stop buffering?
- Check if the issue occurs when viewing content from other online video services.
Note: If the issue only occurs when viewing content from one particular service, that service may experience an issue. In this case, try the service again at a later time.
- Close other App.
- Shutdown all other devices in the network.
- Reduce video quality
- Try a wired Ethernet connection.
- Clean Cache
- Reset the router and/or cable modem and then try again.
- Unplug the power cord for your modem and/or router for about one minute.
- Plug the power cord back in and wait until the flashing lights indicate that the modem and/or router has completely restarted.
- Check your internet connection speed at www.speedtest.net to ensure it meets or exceeds the recommendations: Check your Internet Speed for Netflix at www.fast.com
- Recommended for SD quality – 3.0 Megabits per second
- Recommended for HD quality – 5.0 Megabits per second
- Recommended for Ultra HD quality – 25 Megabits per second notes
- Your streaming service provider can provide specific recommendations for their service.
- If your internet speed does not meet the recommendations, contact your internet provider for help.
Perform a power reset of your streaming device.
- Unplug the power cord of your device for about one minute, then plug it back in, turn it on, and try again.
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