Artificial intelligence and machine learning are already changing the way we work and promising bigger changes in the future. So will artificial intelligence really take our jobs, or will it ally with us to be more productive?
Artificial intelligence continues to develop day by day and grow its area of influence like an avalanche. It is clear that recently COVID-19 has also helped this. As a result of the pandemic restriction of human interaction both in daily work and in the business world, investments in artificial intelligence and automation are increasing, which makes a positive contribution to the development of technology.
All these developments turn the fear that “artificial intelligence will take our jobs away” from a dystopian fantasy to a more concrete concern. Indeed, a report by McKinsey shows that between 400 million and 800 million people worldwide can be “replaced” by automation, and by 2030 these people will not be needed.
But as long as people are willing to adapt and work smarter, AI can, on the contrary, create more jobs. Let’s take a closer look at whether artificial intelligence will really take our jobs and how it will affect the business world in general.
Perfect human resources
Artificial intelligence and machine learning are already changing the way they are recruited. The technology helps analyze thousands of profiles and efficiently compile a list of relevant candidates. Artificial intelligence can also be used as both an assistant and a consultant at every stage of the journey to communicate with candidates and recruit them.
With artificial intelligence tools, users can evaluate a candidate’s skills, gain an insight into his personality, and even measure, to some extent, whether it fits the company’s culture. Face recognition technology can also be used to detect any “deception”.
Once the right candidate is selected, advanced chatbots powered by AI can be used to help beginners understand everything from compliance processes to company culture.
Artificial intelligence also has the potential to minimize bias when it comes to recruitment and performance reviews, as candidates are evaluated on a more factual basis. It can also help HR professionals identify areas of bias in the company and resolve it efficiently. As a result, artificial intelligence has the potential to make our “virtual” workplaces more inclusive and diverse.
Advanced customer service
Customer service is one of the most important areas of any business like final expense leads. It is also one of the most time-consuming processes. It can take hours to resolve a single complaint about a customer problem. However, thanks to advanced chatbots, the time is taken to resolve a complaint can be reduced to minutes or even seconds.
Although chatbots still lack the “real person” feeling today, over time, as technology improves, they too will reach the desired level. On the other hand, artificial intelligence tools like Digital Genius are now used to create a seamless, human-like conversation with the customer. With the help of artificial intelligence services, companies can collect and process more and more data and get to know their consumers and behavior patterns better. This will greatly assist in updating and improving service policies.
Less errors, more secure data sharing
We are all human beings and it is in our nature to make mistakes. No matter how minor or important, these mistakes necessarily affect the work we do. Many people fear a scenario where AI-powered robots or AI services will take over their workplaces, but this indicates that more companies will increase their productivity. If the system is properly developed, artificial intelligence can eliminate the smallest human error and create a virtually risk-free environment for the company.
One of the biggest fears for a company that is heavily dependent on the Internet, laptops, smartphones, and other similar devices is cyberattack or theft. After learning the system and solving deviations, artificial intelligence algorithms can save the business from a huge loss by uncovering cyber-attacks and possible malfunctions.
More productive employees
Businesses using artificial intelligence solutions can also significantly improve the customer and employee experience. Employees can get the chance to create more creative solutions by devoting more time to more strategic tasks instead of repetitive tasks that machines will do. HR teams can also focus on more strategic work.
There are tools available that use robotic process automation (RPA) to monitor workflows and provide smart suggestions on how to manage tasks more effectively. These tools can identify when and how an employee is dealing with a problem and provide assistance. It can also direct the employee to the right place for human assistance. Help for sales is a leads generation company in USA that uses robotic process automation.
As a result, AI in the business world, today and at least in the foreseeable future, is more likely to ally with human beings and maximize human input than to completely change it. It also promises a liberating environment to remove the mundane and focus us on the creative things only humans can do.
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